On-Demand Presentation

Customer Success Growth with an Expansion Mindset

Research>RevTech Summit 2024>Customer Success Growth with an Expansion Mindset

Emilia's presentation dives into the evolving role of customer success growth for B2B companies. Emilia highlights scalable models that blend technology with traditional strategies for enhanced engagement. She stresses the importance of early customer journey mapping, cross-functional collaboration, and leveraging digital platforms to support customer needs efficiently. Her insights reflect a shift towards integrating digital tools with customer success efforts to provide timely, proactive support, ensuring customer satisfaction and retention in a competitive landscape.

About the speaker:

Customer Success Growth

Emilia D'Anzica

Founder & CEO


Emilia D’Anzica, MBA, PMP, is the Managing Partner of Growth Molecules™, a management consulting firm focused on protecting and growing revenue through customer success. The company helps organizations increase profit while maximizing value through its leadership and customer success academy, customer journey mapping workshops, proprietary organizational and technology assessments, and playbook creation. Emilia is also an author, has received numerous accolades for her work, and serves on several advisory boards.

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