Customer Success Growth with an Expansion Mindset

Emilia's presentation dives into the evolving role of customer success growth for B2B companies. Emilia highlights scalable models that blend technology with traditional strategies for enhanced engagement. She stresses the importance of early customer journey mapping, cross-functional collaboration, and leveraging digital platforms to support customer needs efficiently. Her insights reflect a shift towards integrating digital tools with customer success efforts to provide timely, proactive support, ensuring customer satisfaction and retention in a competitive landscape.