AI x Customer Experience Event

    Free Virtual
    Summit

    Tickets are dead. CRM is dead. Hold music is dead. This is what comes next.

    Wednesday, December 10th
    9:00am - 1:00pm PST
    AICX Partners

    AICX AWARDS

    Celebrating the innovators shaping thefuture of customer experience.

    Your chance to see what’s actually
    working in AICX, and what’s just hype.

    STEAL.
    You'll steal ideas.
    That's the whole point.
    FIX.
    You’ll realize you’re
    doing some stuff wrong.
    Better to fix it now before year end.
    PROVE.
    You’ll finally know if AI in CX is hype or help.
    Spoiler: both, depending on who you ask.

    Keynote Speakers

    Leah Johns
    Leah Johns

    Head of Global Consumer Lab

    Bain & Company

    John LeBaron
    John LeBaron

    CRO

    Pattern

    Dave Elkington

    Dave Elkington

    CEO

    Signals

    Maritza Mejia

    Maritza Mejia

    Vice President of Operations

    BaubleBar

    Gabe Larsen

    Gabe Larsen

    CRO

    Signals

    Tanner Chatterley

    Tanner Chatterley

    CEO

    OrderProtection.com

    Ren Fuller-Wasserman

    Ren Fuller-Wasserman

    Sr. Director of Customer Experience

    TUSHY

    Larry Thoma

    Larry Thoma

    Post-Purchase Experience Expert

    parcelLab

    Kara (McDermott) Randle

    Kara (McDermott) Randle

    Customer Experience Manager

    Tommy John

    Sara Pereda

    Sara Pereda

    Global Head of Partnerships

    Rivo

    Caela Castillo

    Caela Castillo

    Director of CX

    Jaxxon

    Max Wallace

    Max Wallace

    Sr. Director of CX

    Tommy John

    Sam Chandler

    Sam Chandler

    Director of Customer Success

    Kustomer

    Tasnuva Awal

    Tasnuva Awal

    Senior CX Manager

    Dr. Squatch

    Julian Krenge

    Julian Krenge

    Founder & CPO

    parcelLab

    Hannah Madsen

    Hannah Madsen

    CX Director

    Daily Harvest

    Jennifer Peters

    Jennifer Peters

    Director, D2C

    OLLY PBC

    Jordan Gesky

    Jordan Gesky

    Associate Director of Customer Experience

    True Classic

    Cati Brunell-Brutman

    Cati Brunell-Brutman

    Head of CX

    Glossier

    Katie Mitchell

    Katie Mitchell

    CX Manager

    Simple Modern

    Keisha Celene Bartrem

    Keisha Celene Bartrem

    Head of CX

    Branch

    Courtney Anderson

    Courtney Anderson

    CX Manager

    Princess Polly

    Adam Raftshol

    Adam Raftshol

    Head of Business Development, Sales, and GTM

    Yofi

    Fran Brzyski

    Fran Brzyski

    CEO

    Hark

    Cate Marques

    Cate Marques

    CXO

    Terra Kaffe

    Jessica Rose Garcia

    Jessica Rose Garcia

    Sr. Mgr CX & Support

    OneSkin

    Leeor Cohen

    Leeor Cohen

    Founder & CEO

    Create CX and Scale Your Team

    Ben Segal

    Ben Segal

    Director of Customer Service

    Cosm

    Lisa Yarrow

    Lisa Yarrow

    Customer Experience

    Everlane

    Kyle Jackson

    Kyle Jackson

    Fraud

    Brooklinen

    Michael Ludwig

    Michael Ludwig

    Director of Collector Experience Live + Collect

    Fanatics

    Jason Nyhus

    Jason Nyhus

    GM

    Shopware

    Breanna Moreno

    Breanna Moreno

    CX Consultant

    Consultant (Hammit)

    Logan Dunn

    Logan Dunn

    Head of E-Commerce

    Wyze

    Nancy Gurd

    Nancy Gurd

    CX Director

    Caraway Home

    Dov Quint

    Dov Quint

    Head of Storefronts

    OpenStore

    Eli Weiss

    Eli Weiss

    VP of Retention and Advocacy

    Yotpo

    Flora Nishihara

    Flora Nishihara

    Director of CX & Partnerships

    Dandelion Chocolate

    Fraser Bruce

    Fraser Bruce

    Senior Solutions Consultant

    Gorgias

    Alex Shamir

    Alex Shamir

    COO & Co-Founder

    Yofi/NoFraud

    Scott Gifis

    Scott Gifis

    CEO

    NoFraud

    Julia Karlin

    Julia Karlin

    GTM

    DigitalGenius

    FAQ Background

    FAQ

    Register, get your link, click it. That’s it. No ten-step logins, no “reset your password” nonsense. We’ll drop everything you need straight to your inbox.

    Not everything, honestly. That’s why we built a tight agenda with zero filler. If you want to skip the fluffy “future of AI” stuff and go straight to the playbooks, we’ll point you there.

    Nope. Join live if you want the Q&A and networking. Or binge the recordings later like it’s Netflix for CX. Your call.

    You can connect, ask questions, and get real answers. If you want to just lurk, fine. But the good stuff happens when you jump in.

    Because your inbox isn’t going to give you the playbooks, numbers, and shortcuts you need to stay ahead. This will. And you’ll probably save time in the long run by stealing what works.