
Tickets are dead. CRM is dead. Hold music is dead. This is what comes next.




CEO
Signals

Vice President of Operations
BaubleBar

CRO
Signals

CEO
OrderProtection.com

Sr. Director of Customer Experience
TUSHY

Post-Purchase Experience Expert
parcelLab

Customer Experience Manager
Tommy John

Global Head of Partnerships
Rivo

Director of CX
Jaxxon

Sr. Director of CX
Tommy John

Director of Customer Success
Kustomer

Senior CX Manager
Dr. Squatch

Founder & CPO
parcelLab

CX Director
Daily Harvest

Director, D2C
OLLY PBC

Associate Director of Customer Experience
True Classic

Head of CX
Glossier

CX Manager
Simple Modern

Head of CX
Branch

CX Manager
Princess Polly

Head of Business Development, Sales, and GTM
Yofi

CEO
Hark

CXO
Terra Kaffe

Sr. Mgr CX & Support
OneSkin

Founder & CEO
Create CX and Scale Your Team

Director of Customer Service
Cosm

Customer Experience
Everlane

Fraud
Brooklinen

Director of Collector Experience Live + Collect
Fanatics

GM
Shopware

CX Consultant
Consultant (Hammit)

Head of E-Commerce
Wyze

CX Director
Caraway Home

Head of Storefronts
OpenStore

VP of Retention and Advocacy
Yotpo

Director of CX & Partnerships
Dandelion Chocolate

Senior Solutions Consultant
Gorgias

COO & Co-Founder
Yofi/NoFraud

CEO
NoFraud

GTM
DigitalGenius

Register, get your link, click it. That’s it. No ten-step logins, no “reset your password” nonsense. We’ll drop everything you need straight to your inbox.
Not everything, honestly. That’s why we built a tight agenda with zero filler. If you want to skip the fluffy “future of AI” stuff and go straight to the playbooks, we’ll point you there.
Nope. Join live if you want the Q&A and networking. Or binge the recordings later like it’s Netflix for CX. Your call.
You can connect, ask questions, and get real answers. If you want to just lurk, fine. But the good stuff happens when you jump in.
Because your inbox isn’t going to give you the playbooks, numbers, and shortcuts you need to stay ahead. This will. And you’ll probably save time in the long run by stealing what works.