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    AI x Customer Experience Event

    Welcome!

    AI x CX Hero Card
    AICX Partners

    See a CX AI Agent in Action

    Agenda

    Select a track then click on the session to view the session.

    Time PST
    Section
    9:00 AM - 9:15 AM
    Welcome
    Gabe Larsen, Dave Elkington
    9:15 AM - 9:45 AM
    Keynote: The Future Consumer Meets AI
    Leah Johns - Head of Global Consumer Lab, Bain & Company, Dave Elkington - CEO, Signals
    9:45 AM - 10:15 AM
    Panel: The Great CX Reset: What AI Is Forcing Every Brand to Change
    Moderator: Alex Shamir - COO & Co-Founder, Yofi, Julian Krenge - Founder & CPO, ParcelLab, Fran Brzyski - CEO, Hark, Scott Gifis - CEO, NoFraud
    10:15 AM - 10:45 AM
    Keynote: AI Discovery and The New CX Playbook for Commerce Brands
    John LeBaron - CRO, Pattern
    10:45 AM - 11:00 AM
    AICX Awards Show
    Award Winners, Gabe Larsen - CRO, Signals
    11:00 AM - 11:15 AM
    Access to On-Demand Library Opens
    Access to on-demand sessions will be available until the end of day on Dec 17th, 2025 PT

    On-Demand

    LIVE SESSIONS

    Welcome
    Gabe Larsen - Dave Elkington, Signals

    Welcome

    Track 1

    GETTING STARTED WITH AI IN CX

    Behind the Scenes with Chad: Dr. Squatch’s AI Bot
    Tasnuva Awal - Sr. CX Manager, Dr. Squatch

    Behind the Scenes with Chad: Dr. Squatch’s AI Bot

    Track 2

    SCALING AI: TURNING CX INTO REVENUE

    Beyond Resolution: Using CX Signals & AI to Make Every Furniture Purchase a Win
    Keisha Bartrem - Head of Customer Experience, Branch

    Beyond Resolution: Using CX Signals & AI to Make Every Furniture Purchase a Win

    Track 3

    ADVANCED AI & OPERATIONAL EXCELLENCE

    Beyond Makeup: How Glossier Uses AI to Enhance CX
    Cati Brunell-Brutman - Head of CX, Glossier

    Beyond Makeup: How Glossier Uses AI to Enhance CX

    Track 4

    VISION, LEADERSHIP & THE FUTURE OF AI

    Human-Centered Automation — Balancing Agent Efficiency and Authentic Customer Experience
    Jessica-Rose Garcia - Sr. Mgr CX & Support, OneSkin

    Human-Centered Automation — Balancing Agent Efficiency and Authentic Customer Experience

    Stop Scaling Headcount.

    Scale Output.

    FAQ Background

    FAQ

    Register, get your link, click it. That's it. No ten-step logins, no "reset your password" nonsense. We'll drop everything you need straight to your inbox.

    Not everything, honestly. That's why we built a tight agenda with zero filler. If you want to skip the fluffy "future of AI" stuff and go straight to the playbooks, we'll point you there.

    Nope. Join live if you want the Q&A and networking. Or binge the recordings later like it's Netflix for CX. Your call.

    You can connect, ask questions, and get real answers. If you want to just lurk, fine. But the good stuff happens when you jump in.

    Because your inbox isn't going to give you the playbooks, numbers, and shortcuts you need to stay ahead. This will. And you'll probably save time in the long run by stealing what works.