Customer Support Cloud Employee
Meet Miles
Miles handles Tier 1 tickets, triages complex issues, and responds instantly across every channel. Always on, always accurate, fully integrated with your support stack.
With Miles On:
Skills and Capabilities
Resolves Fast
Responds instantly via chat, email, phone, and web. Handles Tier 1 issues like order status, returns, and password resets, no hold music, no lag.
Escalates Smart
Detects complex tickets, understands sentiment, and routes to the right human with full context, no repeat explanations.
Ready on Day One
Trained on your help center, workflows, and brand tone. Supports multiple languages and adapts to customer preferences out of the box.
Tools
Built for Support Tools
Works natively with Zendesk, Gorgias, Intercom, Freshdesk, and more—so your team doesn't miss a beat.
Connects to Your Flow
No new systems needed. Hooks into your current tech stack and processes.
Enterprise-grade
SSO, audit logs, permissions, and analytics included. Secure and scalable from day one.
Miles at Work
50% Ticket Reduction
A SaaS company saw a 50% reduction in support tickets with Miles
2-Minute Response Time
A high-volume product achieved 2-minute average response times
90% Resolution Rate
A CRM company achieved 90% first-contact resolution with Miles
24/7 Operation
A global company runs Miles 24/7 without adding headcount
Why Miles
Instant Response
Responds in under 30 seconds, across channels
Resolves Issues
Handles complex support tickets autonomously
60% Cost Reduction
Cuts human support cost by 60%
Deploy in Hours
Deploys in hours, not weeks
How it works
Customer story
"Signals' Event Agents helped us drive 4% registration, engage 30% of our customer base, and lift pipeline by 20%—all without adding headcount."
Ready to put Miles to work?
See how Miles can transform your customer support process