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Meet Miles
Your Support Cloud Employee
Resolve, Route Personalize and Scale
Miles handles Tier 1 tickets, triages complex issues, and responds instantly across channels. He’s always on, always consistent, and seamlessly integrated with your support stack.
Replies to tickets in real-time via chat, email, web, and phone, no wait, no hold music
Handles common issues like order status, password resets, returns, and FAQs automatically
Routes complex tickets to the right human, with full context and sentiment
Understands your knowledge base, macros, workflows, and brand tone on day one
Detects and responds in your customer’s preferred language or routes accordingly
Works inside your existing tools like Zendesk, Gorgias, Intercom, or Freshdesk
Hire Your Customer Support Cloud Employee
Your Customer Support Cloud Employee is deployed in minutes and instantly becomes a seamless part of your team.
- Reads your help center, macros, and past tickets to learn your voice and workflows
- Handles incoming tickets 24/7 across chat, email, and web
- Tackles Tier 1 issues like order status, password resets, and FAQs without human lag
- Flags complex cases and routes them to the right human, fully prepped
- Integrates directly with Zendesk, Gorgias, Intercom, Freshdesk, and more
- Continuously improves based on new tickets, feedback, and outcomes
Welcome to the future of work. Scale faster, work smarter, and boost output instantly—with a Cloud Employee built for your business.
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